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LUSOPAY Instituição de Pagamento, Lda (forward LUSOPAY) is a Portuguese company and is subject in all its national or international legal relations to Portuguese and European Union law and it is established at Avenida Manuel Violas, 476, S. 28.1, 4410-137 São Félix da Marinha.


The present LUSOPAY website respects all the norms in force in the European Union and Portuguese legislation.


By accessing and using this Website, you agree to be bound by the Privacy Policy and Conditions of Use stated herein, or to any term or condition set forth for this Website. LUSOPAY respects the right to privacy of visitors to this website, in accordance with the legislation in force. Personal or business data may be requested in some areas of the site. The data collected in this way is exclusively for the use of LUSOPAY.
This Website may contain links to other web pages that are not under the control of LUSOPAY. The LUSOPAY web page will not be responsible in any way for the content of these web pages. LUSOPAY provides these links only for the convenience of the user.
The Website may use technology known in the industry as "cookies" to receive and store information. A cookie is a small single text file that a Web Page sends to your browser software. Cookies allow a Website to customize the information presented to you, such as your choices, dates, and previous courses on the Website.
In accordance with Portuguese law, all users have the right to access, update, rectify or delete their personal data, and for this purpose they must contact LUSOPAY. If you do not accept all of these Terms of Use, you should not use this Website. For any questions regarding this Privacy Policy or to make a complaint, please contact LUSOPAY through the Help Center.
This Privacy Policy and Conditions of Use may be modified by LUSOPAY at any time and without prior notice. The web page reserves the right to terminate or restrict access to the Website for any reason whatsoever.

By providing your personal data to LUSOPAY, the holder learns and affirms that he is of legal age and authorizes the collection, processing and processing of personal data under the conditions set out below.

Identification of the entity responsible for the treatment

LUSOPAY Instituição de Pagamento Lda, corporate entity number 508285410, with a registered capital of € 125,000.00, headquartered at Avenida Manuel Violas, 476, S.28.1, 4410-137 São Félix da Marinha, Portugal and general electronic mail address is

LUSOPAY has a Personal Data Keeper (DPO) that can be contacted via email:

Purpose of the collection of personal data

LUSOPAY collects personal data for the following purposes:
a) Receive requests for information about the services of LUSOPAY
b) Receive applications for agents, partners or collaborators
c) Receive data to distribute marketing communication, such as the sending of newsletters
d) Provision of payment services

Data collected

Name, email address, telephone and mobile phone numbers, addresses, location, IP, date of birth, nationalities, marital status, citizen card, passport, taxpayer number, academic qualifications, IBAN, financial information, banking, attempts to access LUSOPAY's system and preferences about the form of communication desired.
LUSOPAY collects information from the data subject through existing forms on the site, homebanking, mobile applications, email and paper forms.
Some data are required. The user is informed of this fact whenever a field is mandatory. Failure to complete fields indicated as mandatory implies the impossibility of analyzing the information for the purposes intended or inability to provide the services requested.
LUSOPAY will keep the data for the duration of the business relationship, except in cases where we have to keep for a longer period to comply with legal or judicial defense obligations and, in the case of subscribing to newsletters, until the subscriber removes the subscription.

Data Recipients

LUSOPAY does not disclose personal data to any entity, except to law enforcement, judicial, state and central banks.

LUSOPAY transmits the personal data at the request of the owner of the personal data.

The data are stored by LUSOPAY and by an external entity, and the contractual relationship is governed by a contract in which the security measures and the organization of the treatment are defined and in which it is specified that it only acts on instructions from LUSOPAY.

Right of access and rectification of personal data

The data subject has the right of access, rectification and elimination at any time of their personal data.
The data subject may exercise any of these rights in writing through the following email: or by letter sent to our headquarters at Avenida Manuel Violas, 476, S.28.1, 4410-137 São Félix da Marinha, Portugal .

Transfer of data outside the Union

Data will not be transferred outside the European Union.

Measures for the protection of personal data

LUSOPAY has taken measures to ensure the security of personal data and to prevent unauthorized use or access, modification, destruction and accidental loss. Among the many solutions for personal data protection, we include firewall, definition of access levels, backups and procedures for disaster recovery. Some of the features can only be accessed by entering credentials. To do this, the user must have a username and password to access the LUSOPAY platforms. It is the user's responsibility to protect the confidentiality of credentials in order to prevent unauthorized access to his account and personal data, for example by limiting third party access to his computer, using secure sessions (https) and leaving the platform when his use is terminated , closing the session on the LUSOPAY website.


Any visitor (whether or not a LUSOPAY customer) can subscribe to LUSOPAY newsletters. Removal and change of data regarding the sending and receiving of newsletters are defined by the subscriber. All newsletters sent by LUSOPAY have the possibility of the recipient giving up receiving the newsletter (s) as well as forwarding to their friends or acquaintances.